Established in 1997, Ace Asia has been providing IT products and outsourcing services for over two decades. We have successfully build up good reputation by providing high quality products, on time delivery and professional services to more than 50 different countries of worldwide customers.
Our product range covering medical/health, smart home/Iot, industrial PC & components, networking devices, POS solution, we also provide product outsourscing services for our long term customers,
To remain ahead in the face of the stiff competition of the international markets, we constantly verified our product quality by strict standards and keep our relationship with world-leading manufacturers in developing innovative products. All of our products are manufactured by ISO and green environment standards.
Welcome to check our product info and find your best partner in Asia.
2003: Enter into eVoting Machine business and provide product outsourcing IPO services for North America and Europe customers. Bundle selling industrial DOM (SSD’s former name) & SD card with system products to foreign market
2002: Start IPO (International Procurement Office) services for long term customers. Selling slot-in optical drives to special talking book customers to help visually impaired people.
2001: Launching Industrial PC business
2000: Adding ODD devices and storage products
1998: Selling Blank optical media, PC camera, Networking devices (Traditional modem, ADSL equipment), GPS devices, metal forging parts for automotive industry
1997: Ace Asia was founded and focus on selling Automotive, Computer and Electronic Products
Ace Asia provide 1 year standard warranty to most of our products (If stated otherwise). The warranty starts from the shipment date. During the warranty period, if product defectiveness was found to be production fault, we will help getting the product repaired or replaced (DOA).
If the product defectiveness was caused by production fault, the repair is free of charge during the warranty period. If not caused by production fault, once we diagnose the product condition, we will quote the repair charges for customer to decide whether to repair it or not.
For normal RMA unit, the freight charges are one time by customer (When send back the RMA shipment) and one time by ACE (When return the repaired unit or replacement). If DOA to be found within 30 days, we will provide new replacement and take care of the freight charges for both both rounds.
Please advise the product name, model number, serial number and describe the product RMA issue by e-mail first. We will try get back to you within 24 working hours.
Our product serial number are usually labelled on bottom side of the product. Please do not remove the serial number label for you need it for RMA registration.
Once the product defectiveness has be diagnose by our engineer, we will issue an RMA number for you to send back and tracking RMA unit.
Please label the RMA number outside of the cartonbox and advise the product shipping info (tracking number) for tracking the shipment.
RMA REPAIR TIME
IWe will send e-mail notifying you of the product repair status. The RMA unit repair time needed will be determined by factory's material and labor condition. Usually it takes 2-4 weeks till the product may be repaired.